🔍 Track My Order
When will I get my tracking number?
After your order is processed, your tracking number will be ready within 5–7 business days and updated with details after another 5–7 business days.
How do I track my order?
-
Option 1: [Click here] to check your order status.
-
Option 2: Check your “Order Fulfilled” email for the tracking number and follow the link to see delivery updates.
💸 Return & Refund
I cancelled my order. When will I get my refund?
Refunds (excluding delivery fees, if any) are issued within 5 business days after cancellation.
If you haven’t received it after 7 business days, please contact our Customer Care team at support@dreamifty.com
How do I return an item?
Currently, we don’t offer returns.
If your order has an issue, please reach out within 30 days of order confirmation via support@dreamifty.com or chat box with your order number and problem details.
We’ll review it and offer a refund or replacement if eligible.
How do I request a replacement?
Send us a photo showing the issue along with your order number to support@dreamifty.com
Note: Claims made after 30 days from the order date may not be accepted.
🚚 Shipping & Delivery
How long does delivery take?
-
Processing time: 5–7 business days (custom items may take longer).
-
Shipping time:
• US: 5–8 business days
• Other countries: 7–14 business days
Delays may occur due to holidays, customs, or unforeseen issues.
I received a faulty or missing item — what now?
Please email support@dreamifty.com with your order number, item name, and photo.
Our team will handle it ASAP.
Why are my items shipped separately?
Different items may be produced and shipped from different facilities, so they can arrive in separate packages — but don’t worry, you only pay one shipping fee.
🛍 Orders & Payment
Can I change or cancel my order?
You can request changes or cancellation within 12 hours after placing your order.
Email support@dreamifty.com or use our chat box.
After 12 hours, the order is already in production and cannot be cancelled.
What’s included in my total payment?
Total = Product Price + Shipping Fee – Discount (if applicable)
Shipping fees vary by location. Please review your total before checkout.
Payment methods we accept:
✅ Credit/Debit Cards (VISA, MasterCard, AMEX)
✅ PayPal
❌ We don’t accept checks, money orders, direct bank transfers, or COD.
